HERE TO HELP
Refund policy
If something went wrong
If you were charged twice, your paid card does not open or the gift does not match your order, please let us know. We will check the payment and delivery, offer a fix or review a refund request.
How to request help
Include your order number, purchase email, payment date and a description of the issue. A screenshot of an error can help. Do not send your full card number, passwords or verification codes.
A digital gift
Rose for You is a digital greeting card. Creation and delivery begin after payment confirmation. If you wish to cancel, contact us as soon as possible. The outcome depends on the order status, the reason for your request and applicable rules.
Once a refund is approved
Refunds are processed through the payment service to the original payment method where technically possible. Processing time depends on your bank or payment system. We will communicate the outcome and refund details separately.
Your rights
This page explains how to contact us and does not limit rights under applicable law. The terms of your purchase are also set out in the terms of service and payment confirmation.
Refund enquiries:
support@rosochka.com